Complaints Procedures
If you’re not completely happy with our service we’d like to hear about it so that we can put it right.
We understand that sometimes things don’t go as planned. If you’re not completely satisfied with our service, we want to make it right for you.
Here’s how we can help:
- Share your feedback easily: We make it simple for you to tell us what went wrong.
- Get a fair and attentive resolution: Your complaint will receive our full attention, and we’ll work to resolve it fairly and promptly.
- Your satisfaction is our priority: We want to ensure you’re happy with how we handle your complaint.
To make a complaint please email complaints@cambridgewindows.co.uk and our complaints manager will deal with your concerns within 5 business days.
